Who are they? What do they do?
West at Home is a company that provides call center services by utilizing home based agents. Their high quality customer relations services have earned them an award in 2008 for the Contact Center Company of the Year.
They have 20 plus years of providing customer service under their belt and they continue to meet the demands of their contractors with the best support agents possible. They use cutting edge technology and they use the best training materials, so their contractors are never left unsatisfied with the performances of their agents.
What type of work would I be doing?
If you're hired for them, you would be providing customer relation services. Some of the tasks that could be involved with a position with them include:
- Obtaining and verifying customer information
- Resolving issues
- Explaining sales features
- Offering new products or services
How much can I earn? How would I be paid?
Each project is different. Some will be hourly, some per minute and some per call rates. West at Home, however, will determine if the total amount that you would be paid is greater or less than your state's minimum wage. You would be paid the higher rate at all times.
You would receive your pay via direct deposit or, if you prefer, a pay card option. Pay will be on a biweekly basis.
Along with your pay, West at Home offers their agents flexibility of scheduling, opportunity to work from their own home office and some medical and dental benefits from an outside provider should you qualify. West at Home doesn't offer vacation pay or insurance benefits though.
Do they offer training?
Yes, West at Home will have training for their new home based agents. You will also be paid for your training. You will receive training specific to the company you would be working for, so you won't be left high and dry and not knowing what you're supposed to do.
Their training sessions are completed online, so you would be able to attend them from your own home office.
Are there any requirements to apply for them?
Besides job commitment and professional work performance, West at Home does have some other requirements. They are listed on their FAQ page. They are looking for specific PC requirements from their home based agents.
How do I apply for them?
Their website contains their online application that you can easily fill out. They have a section on their website where you can check on the status of your application; otherwise they will contact you when they're ready.
If you have what they're looking for, you will be contacted for an interview with the company. If you pass the interview stage, you will then be notified of a position within their company.
If you accept a position with them, you will then be given all the necessary information you will need for your new position.Work-at-Home - West at Home